JMJ Master Consultant Gill Kernick writes about how the quality and impact of politician’s responses to major incidents would improve by attending to the psychological contract with those impacted. The article was recently published by FIRE magazine, a UK Fire safety and prevention magazine.
Gill lived on the 21st Floor of Grenfell Tower from 2011 to 2014 and on the 14 June 2017, watched it burn. Seven of her former neighbours died. The fire killed 54 adults and 18 children.
Gill promised to do what it takes to ensure we learn from the disaster and speaks and writes about how we can prevent catastrophic events.
At JMJ we assert that blame fixes nothing and inhibits learning. How leaders respond to failure matters.
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